Defect tracking tool

[dru]

Apologies but co. i work for just got cerberus helpdesk. we are using primarily as helpdesk tool for emails/issues coming in from external (of site) users ...however my question is - an we use this tool, internally, as a defect tracking tool. Scenario: I am a product manager and owner of a new page being developed on our site. As code is pushed into Staging or Production and I am testing I see a bug. Can I log the defect and "move to" a person in the IT dept for the fix? If so how do you suggest is the best approach to setting up the internal to internal emailing/tracking?

If this tool is not really for defect tracking of software dev or web dev...tell me. Thanks.

[Hildy]

While Cerb4 can be used in any way you like, it's core design is based around a email-centric helpdesk situation, where a large pool of customers/clients/whatever submits help requests to a smaller group of customer support-type people. It's not really been designed around intra-dev-team usage.