Can I have cerb4 forward new tickets to other e-mail addresses?

[Zeeboot]

I would like to set a rule in Cerb4 that any tickets routed to my workspace forward a copy of the email message to my e-mail inbox. Is there a way to do this? I want to do it for several different workspaces and email addresses.

[Hildy]

Watchers are in dev right now and should be available soon. They're also going to be a bit more powerful than before, allowing you to choose between new tickets, replies to you, all tickets, etc.

[Zeeboot]

That sounds awesome. Is there any way I can get into beta testing with you all? What you're doing is really great and I would like to be part of development even if it is on a testing basis.

[Hildy]

Sure thing! Take a look at the wiki install page: http://wiki.cerberusdemo.com/index.php/Installing_4.0
It's got instructions on downloading and installing Cerb4 on your own hardware, or you can just go to http://cerberusdemo.com/ and click on the "Try 4.0 Now, Free" button to generate your own private online demo.

Have fun!

[jstanden]

I'll try to push the e-mail notifications (watchers) functionality in SVN this weekend.

I'm almost there, I've just been expanding the framework to use 'event points' (incoming email, outgoing e-mail) and plugins rather than hardcoding any of this.

The upside is any additional plugins that want to hook into ingoing or outgoing e-mail events will be free to do so after my commit.

Thanks!

[jstanden]

The E-mail Notifications (Watchers) plugin is committed!
http://www.cerb4.com/forums/showthread.php?p=673#post673