Forwarding ticket is rejected

[stephenb]

We have two e-mail addresses that go to different buckets. If we forward an e-mail from one bucket to another, that e-mail is rejected by the helpdesk and never reaches it's destination. This only happens when forwarding from one bucket to another via separate e-mail addresses.

I don't have any other error report other than the rejected message if i'm watching the cron.

Is this a known bug? I went looking for it but i couldn't find it. I'm running build 596

[dsugita]

Hi there,
The helpdesk will reject emails that are sent to/from itself. I'm wondering why you just don't move the ticket into the other bucket rather than trying to forward it via email?

[stephenb]

We do, it just turned out that someone was trying to do it like that and we weren't receiving the message. So i wasn't sure if it was planned or a bug. Thanks for the quick response.