my replies emailed, users are not

[malberghini]

This could just be some aspect of the new system I haven't figured out how to configure yet. Here's what's happening:

1. User emails the helpdesk and creates a ticket.
2. Ticket is assigned to me and I get a notification.
3. I reply to the user and we both get an email of that reply.
4. The user replies back, and the reply makes it into the ticket, but no notification is ever emailed to me.

[bcavish]

Hi Mike,

Can you go to my account - e-mail notifications and verify that notifications are setup for both incoming and outgoing events instead of just outgoing events?