Log Message Doesn't Link to Organization

[samuch]

Hate to cross post but this is now a big problem for us. When we go to enter a ticket for our customers who call the ticket doesn't link to their organization.

Our agents click Log Message and put the requester as their email address. It then shows up as saying we were the last worker and shows our email as the sender, and theirs as recipient.

Are we simply doing this wrong?

[Hildy]

I thought I remembered opening an improvement request for that: http://www.wgmdev.com/jira/browse/CHD-618

go ahead and vote it up, and you can also watch the issue for updates.

[samuch]

Yep, I voted already and am aware of this. This post is mainly a bump and update request as that hasn't been touched for the last 20 days.

Thanks though.


I thought I remembered opening an improvement request for that: http://www.wgmdev.com/jira/browse/CHD-618

go ahead and vote it up, and you can also watch the issue for updates.