The 'DOM' PHP extension is required. Please enable it. on Upgraded Cerb4

[trafalger]

Our Cerb4 has been in for a while now and we've always done a svn update to keep it up to date.

Today I did a svn update and when i tried to perform the upgrade from the web I get the following error:
The 'DOM' PHP extension is required. Please enable it.

How do I enable that?

[bcavish]

Hi there,

Is there anyway you could link the output of your phpinfo.php page? The dom extension should be enabled by default in php5, its possible that this has been disabled on your server:

http://us.php.net/manual/en/intro.dom.php

[trafalger]

Where is the phpinfo page and I'll copy and paste it's output. Why would this have worked for months and then stop on this update..

[trafalger]

BTW hitting:
http://IP/cerb4-servercheck.php

gives me:
Cerberus Helpdesk 4.0 - Server Environment Checker
Your server is Cerberus Helpdesk 4.0 compatible!

[Hildy]

a) If you haven't deleted the install directory yet, load http://IP/cerb4/install/phpinfo.php

b) What do you get from the http://IP/cerb4/install/servercheck.php page? The DOM check has been in the servercheck since early November of last year.

[trafalger]

this is from the check php file

Cerberus Helpdesk 4.0 - Server Environment Checker
The following problems prevent you from running Cerberus Helpdesk 4.0:

* The 'DOM' PHP extension is required. Please enable it.


Please correct these issues and try again.

But i've been running this for months, and I update at least every 3 weeks. So it's been updated since xmas.

[trafalger]

If i need to reinstall that's fine....the only reason i did the update was to see if you guys had added time tracking to tickets...thats all i need so i can use the cerb4

[dsugita]

Do you have a phpinfo.php page you can check/we can take a look at?