Email Subjects

[cornernote]

The subjects from the support center come through as:
(a) Contact me: (b) Reason For Contacting


(a) I cannot find where to change.

(b) I would like the user to enter their own subject. One user may have several similar issues and it will get messy quickly if they cannot enter their own subjects.

Also, once the ticket is in the system, there is no way from the admin to change the ticket subject.

[Hildy]

For the new Contact Form builder (which I think is what you're referring to), (a) is defined on lines 652 and 660 of /plugins/usermeet.core/classes.php. (b) isn't easily modifiable in the Contact Form Builder, but if you want the user to be able to set subject, etc, a simple contact form that sends email to the helpdesk email address would be just fine.

The reply window has the ability to specify the subject.

[jstanden]

Hey there!

I'll probably end up allowing a toggle for subjects in the Contact Form/Support Center.

For our use, we've found it incredibly helpful to have all the similar issues sorted by subject already. It's far better than "help!". ;) But in the case where your 'contact situations' aren't specific enough, I can definitely see where just letting people fill in the subject is useful.

I've added that to the roadmap:
http://www.wgmdev.com/jira/browse/CHD-218

I also added an entry for bringing back editing subjects:
http://www.wgmdev.com/jira/browse/CHD-217

[reppoc]

Are there any plans to add radio buttons, dropdowns, and check boxes in addition to the text fields for follow up questions?

[jstanden]

Yeah, but the follow-up questions will likely gain the ability to inject answers into custom fields to serve this purpose. It's just waiting on the custom fields to be implemented in a near-future update.

In one form or another it will definitely happen.