Build 573 - Cannot download e-mail

[stephenb]

I just updated to build 573 this morning and since then our helpdesk has not downloaded any new e-mail. I'm using imap from an exchange server. I did the test in the helpdesk setup and everything was successful.

I logged into the account through webmail and i can see all the e-mail, it's just not getting into our helpdesk.

Any ideas? Everything was working fine with build 566.

[stephenb]

I was able to figure it out. For some reason, the POP3 Mail Checker was locked up. I just had to manually start it again and now everything is fine.

One quick question though, since i'm running IMAP to download e-mail, why do i need to have the POP3 Mail Checker service running?

[dsugita]

Glad you were able to figure it out :)

One quick question though, since i'm running IMAP to download e-mail, why do i need to have the POP3 Mail Checker service running?

Probably just for simplicities sake rather than the devs coding in 5 different items to say like POP3 mail checker, IMAP mail checker, POP3 with SSL mail checker, etc. It's all umbrella'a under that item to check mailboxes.

[stephenb]

That's what i thought. Maybe it would be best to change the name so that it doesn't cause confusion.

Thanks for the help!

[joegeck]

One quick question though, since i'm running IMAP to download e-mail, why do i need to have the POP3 Mail Checker service running?

In case anyone was still wondering, as of build 642 this scheduled job is now referred to as "POP3 / IMAP E-Mail Importing" . For the uninformed the questionable name was under "helpdesk setup" -> Scheduler tab. No more confusion hopefully. :)