No Auto-Responder to User, But Email Goes Out Just Fine

[nmorse]

Like the title says, emails are going out just fine -- but even though auto-replies are set to yes, it's not sending any.

Any ideas?

Thanks.

- Nick

[jstanden]

Hey Nick!

Are you sure the e-mail you're sending into the helpdesk is routing to the proper Group? You can check that in Configuration->Mail->Routing.

Each Group has their own auto-replies.

[nmorse]

Hey Nick!

Are you sure the e-mail you're sending into the helpdesk is routing to the proper Group? You can check that in Configuration->Mail->Routing.

Each Group has their own auto-replies.

I checked that and, indeed, it wasn't set. However, we only receive email from one address and it's all routed to "support"... Even when fixing that though, no change...

[jstanden]

Alright,

Would you mind sending me a screenshot of your routing screen? I'll try to reproduce your setup in a dev environment.

Thanks!

[nmorse]

Alright,

Would you mind sending me a screenshot of your routing screen? I'll try to reproduce your setup in a dev environment.

Thanks!

Done, sent it to you via PM...

Thanks!

[jstanden]

Perfect, thanks!

So you have mail coming in to your main address there and delivering to 'Support'. Then you have filtering set up on the Support group to deliver mail to other groups by sender/subject, right?

Does the Support group have an auto-reply set up as well?

[nmorse]

Perfect, thanks!

So you have mail coming in to your main address there and delivering to 'Support'. Then you have filtering set up on the Support group to deliver mail to other groups by sender/subject, right?

Does the Support group have an auto-reply set up as well?

Right now, we only have the one group - support... When I go into the group, and then click the control panel under the drop down, anti-spam is set to "do nothing", the group email section is all set to defaults, and "new ticket auto-response" is set to "enabled" with the following as the message:

Your request has been received and will be processed as soon as possible. Thank your patience.

- Nick

=============== CONFIRMATION ===============
TICKET ID: #mask#
SUBJECT: #subject#
SUBMITTED: #sender#
============================================

[jstanden]

Great, thanks for the info. :)

I'll see if I can reproduce the issue on my end.

[nmorse]

Great, thanks for the info. :)

I'll see if I can reproduce the issue on my end.

Hi -- any luck? It's really odd, and I can't see if it's being held up somewhere or what.

Another, slightly related question, is there a way to specify SSL for outgoing mail? Right now, we have it going through a separate SMTP, which is fine and working, but if we want it to go through the standard campus route, they require password authentication and SSL (or TLS).

[mfogg]

Since this is an older thread, I'm guessing the issues you were having here are resolved. Feel free to reply if that's not the case, and I can look into them.

[wildpat]

I do have the exact same problem... Don't know how to fix it...