Private KB for internal use

[todd999]

We use the KB in v3 to store internal info our staff needs.

How can we do this in v4 so there is a link in the menu to a KB that is NOT Public and requires sign in (staff only) to view

Thanks
Todd

[jstanden]

Hey Todd,

Simply set up a KB Community Tool and then block access to the site with your webserver's directory security. You could do that with a password or by IP range.

You should make sure your security rule makes KB search RSS available to Cerb4 if you want to integrate your private KB with Fetch & Retrieve.

Apache userauth:
http://www.apacheweek.com/features/userauth

IIS6:
http://www.microsoft.com/technet/community/en-us/iis/iis6_faq.mspx
(search for "How can I password-protect a folder in IIS 6.0?")

[todd999]

this is our employee manual and all shared info is stored there to be accessed from inside the worker interface.

sending them to another web address for a KB they can not edit is not a good option...

requirements:
Easy access from the main menu
Ability for Agents to add and edit content
no need to leave the worker interface

Can we do this in v4?

[Hildy]

http://www.cerb4.com/forums/showpost.php?p=3386&postcount=2

Jeff's got the KB on his shortlist for 4.0 release, so you should be getting some of these imprvements soon.

[todd999]

What is the path to bring the info in our 3.6 KB (100% Private) into v4?

Will we be able to have it imported? Will we need to copy and paste?

Time frame?

Best,
Todd

[Hildy]

http://wiki.cerberusdemo.com/index.php/Migrating_from_Cerberus_Helpdesk_3.x_to_4.0#Migrat ing_Knowledgebase_Articles