Custom Workspaces (ticket lists)

[jstanden]

Hey guys!

Many people have been asking how to create a list of tickets that spans multiple groups.

I've started work on the 'Custom Workspaces' feature. This will let you create your own workspaces which group your completely customizable ticket lists. Since our framework makes things so reusable (Devblocks!) this work is already about 75% done, and these personal workspaces automatically inherit all the utilities from group workspaces (next/prev on Display, RSS, super-sorter, etc.)

This will be similar to the 'Dashboards' features in Cerb3. In Cerb4 we're going to expand on the concept of Dashboards in a separate plugin, where you'll be able to spawn lists of any kind of record (tickets, contacts, addresses, invoices, etc). Dashboards in Cerb4 will also be able to use plugins to add little widgets like a worker reply counter or SLA metrics (such as avg. response times).

I'm aiming to get Custom Workspaces into Subversion by Monday/Tuesday. Then it's on to watchers functionality (e-mail notifications).

Thanks!

[jstanden]

Alright!

I've committed the Custom Workspaces functionality to SVN. You can get the update by following these instructions:
http://wiki.cerberusdemo.com/index.php/Upgrading_to_Newer_Versions_of_Cerberus_Helpdesk_4 .0

To get started:
* Log into your helpdesk.
* Click 'mail' in the top-level navigation.
* Click 'my workspaces' from the sub-menu.
* Click the 'add worklist' link on the left.
* Choose a name for your workspace and list.
* Click 'customize' in the top-right of your new list and choose from the new options (filters, etc.)
* Save Changes

That's all there is to it! You can have as many workspaces as you wish, each with any number of custom worklists displayed simultaneously.

This turned out much better than the custom dashboards in 3.x, since with 4.0:
* You can sort/page/move/customize independent lists on a workspace without having to reload every list.
* You can 'peek' at list tickets with the preview pop-up saving you a lot of forward/back browser clicking.
* The 'Display Ticket' page allows next/prev navigation through your custom ticket list without having to return to your workspace.

Enjoy!