Ability to automatically insert sender name into email

[nev2a]

I'm am advocating for a new feature in which you can automatically insert the senders name (First, Last or Both) into any email.

With most emails, the first and last name can be pulled out of the header. Currently there is a feature to insert the sender name into a template, but that insert pulls from the 'address book.' I propose attempting, if available, to import the name from that particular email header. The address book is useless if you have to add the first and last name or org every time a new sender emails in (which in a public help desk situation that is practically every time).

[Hildy]

The real solution here is to help the process by automating the address book insertion, not the templating... If every address that came in was checked for a Personal portion and that was added as "first name"*, for example, then the templating code doesn't have to care about addresses (which it shouldn't).

Feature Request filed as: http://www.wgmdev.com/jira/browse/CHD-492

*first_name, because there's too much logic that's too easy to get wrong in splitting First, Last, prefix, suffix, middle, language-based additives, etc.

[nev2a]

Awesome! I can't wait to see this feature in action.