Reports

[mallen]

A couple things that I would love to see in the Reports section of Cerb 4...
1) the ability to set a specific custom date range to run a report for
2) the ability to select an number of users and groups off the reports lists to calculate totals and averages for (ie, I could check a box next to two workers I oversee to look at what their combined average has been on Response Time).
3) The new report of Average Response Time is Awesome! However, one little tweak that would be nice is if the elapsed time went to Hours:minutes after 60 minutes. It is a bit of a pain to look at the averages in minutes only when average times are over 1000 minutes.
4) There seems to be a couple bugs in the Average Response Time, as the graph does not load and the values in the report do not change from the 30 Day date range when the date range is changed to something else.

As always, Thanks a ton; you guys rock!
-Matt

[joegeck]

Hey Matt,


A couple things that I would love to see in the Reports section of Cerb 4...
1) the ability to set a specific custom date range to run a report for
2) the ability to select an number of users and groups off the reports lists to calculate totals and averages for (ie, I could check a box next to two workers I oversee to look at what their combined average has been on Response Time).
3) The new report of Average Response Time is Awesome! However, one little tweak that would be nice is if the elapsed time went to Hours:minutes after 60 minutes. It is a bit of a pain to look at the averages in minutes only when average times are over 1000 minutes.


I went ahead and added your suggestions to the ongoing "Reports/Time Tracking feedback" issue in our development site. When there's any progress on the devs side they will update that issue which you can also track at the following URL:

http://www.wgmdev.com/jira/browse/CHD-397


4) There seems to be a couple bugs in the Average Response Time, as the graph does not load and the values in the report do not change from the 30 Day date range when the date range is changed to something else.


Since this seems like a bug of sorts, I am going to try and verify this on my local Helpdesk. If I can reproduce this I will file a separate bug and post a link to it later.


As always, Thanks a ton; you guys rock!


Thanks for the kind words! I know the entire WGM team appreciates it.

[Hildy]

4) There seems to be a couple bugs in the Average Response Time, as the graph does not load and the values in the report do not change from the 30 Day date range when the date range is changed to something else.
Since this seems like a bug of sorts, I am going to try and verify this on my local Helpdesk. If I can reproduce this I will file a separate bug and post a link to it later.
Well, it's that that report is a work-in-progress, and was checked in so it could be looked at / worked on by other devs. :-) It's not done, and it may not even stay the way it is right now.

[mallen]

I understand... glad to see that the ball is rolling forward with it, and we look forward to a revised edition in a future build!

[mallen]

What happened to the Average Response Time report in Build 546? We REALLY would like to see that report, and were very exited that it was implemented even though we are aware it is a work in porgress. Just curious when can we expect it back.

As always... you guys rock! keep up the great work.
-Matt

[Hildy]

It's still there, it's just commented out. Please wait til later in the day, though, as I'm finishing up the calendar bit for it. (and I'll update here when it's done) The original was *really* inefficient, but we got a better way to pull the data*, so it should be a little better. Note that it's still a lot of information, and a lot of processing power.

(* The new SQL statement pulls all the needed data in a single statement, instead of a n^2 fashion, and I was getting test rates of 100000 results in under 2 seconds.)

[Hildy]

Okay... Try version 555. You'll need to uncomment the Ajax call at the bottom of cerb4/plugins/cerberusweb.reports/templates/reports/index.tpl.php.

[mallen]

Thanks Dan. I just had Cerberus support update us to the latest build (558), as we are hosted by you guys. However, the Average Response Time report is still not showing. Any thoughts?

-Matt

[Hildy]

...we are hosted by you guys....

Ah. Well, that means the
You'll need to uncomment... is really a *We'll need to uncomment...*. I've uncommented it and confirmed that it works. You should be good to go, and sorry for the confusion.