Some bugs - maybe?

[msmartinwsx]

1) The £ symbol seems to get converted to A£ (the A is accented).

2) When you click the 'customise' link on the group view and save it, it appears to revert to the original format when you revisit the helpdesk.

3) Deleted messages never actually get deleted. I remember a purge option in v2/3. Is this missing or intentional?

4) Auto sorting (in a group) constantly shows 'Use 'Auto-Assist' or 'Bulk Update' in ticket lists to teach the system how to sort your group's incoming mail.', depsite constantly using the super-sort tool.

:)

[jstanden]

#1) This should be fixed up when we finish the localization code. Though I'm confident we can convert over from ISO-8859-1 to UTF-8 encoding in the meantime without really breaking anything.
Added to roadmap: http://www.wgmdev.com/jira/browse/CHD-199

#2) The 'Custom Workspaces' will persist between logins (the new 'my workspaces' link if you're running a recent build). It should be simple enough to persist some of the options on Group Workspaces as well -- but the general idea is they'll keep updating along with the best practices of the helpdesk.

#3) Messages are purged by the 'Maintenance' job (Configuration->Scheduler). You'll need to make sure it's enabled and that your external cron is pinging the /cerb4/cron page.

#4) Are you checking the "Always" option when using the Super Sorter?

Thanks!

[msmartinwsx]

Evening Jeff,

1) Great

2) Okays.

3) Yeah.. I worked that out after my post - my bad for not updating. Apologies.

4) Where did that come from ;) honestly, never noticed it. Cheers

:)

[msmartinwsx]

Hmmm..

Just going back to 4 - the reason I have not seen it is that when sorting by header, (subject in our case) the ALWAYS vanishes :(

Is that intentional.

[msmartinwsx]

Hmmm..

Just going back to 4 - the reason I have not seen it is that when sorting by header, (subject in our case) the ALWAYS vanishes :(

Is that intentional.
Just wanted to give this a poke.

Also - when now clicking CONTROL PANEL for a group, and then trying to go back to 'mail' I get the error;


DAO_Group(2566):You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY t.name ASC' at line 1

[jstanden]

Hey there!

That latest issue was fixed in SVN a week or two ago:
http://wiki.cerberusdemo.com/index.php/Upgrading_to_Newer_Versions_of_Cerberus_Helpdesk_4 .0

As for "Always" on headers, yeah this wasn't implemented yet. Subject or sender will create a rule, but 'headers' was added later and needs to be able to create a rule as well.

Added to the roadmap:
http://www.wgmdev.com/jira/browse/CHD-222