Improvement [ Search by Last replied ]

[BMF]

Hi there, i've noticed a pattern in my helpdesk.

almost all of my spam messages have the same 'Last Replied' address. I use a smarthost SMTP server for my tickets so they always leave my server via the same host. I notice that if someone sends a spam the 'Last replied' address is almost always going to be postmaster@hostname of my smarthost. I went into the ticket table and looked around in a 3.x install and scanned through something like 30,000 tickets and saw maybe 5 which were legitimate bouncebacks from tickets where the auto-reply was undeliverable.

Just a thought i thought I would throw out there...

:D

[jstanden]

Hey BMF!

You should be able to search for the last reply address with the 'Last Wrote' column in Cerb4.

If you're frequently deleting spam from that specific sender, you could do a search then click 'copy' from the blue bar of the search results to add the worklist to your workspaces.

We also just need to add a simple 'ban' option again from the Address Book.

[BMF]

Hey BMF!

You should be able to search for the last reply address with the 'Last Wrote' column in Cerb4.

If you're frequently deleting spam from that specific sender, you could do a search then click 'copy' from the blue bar of the search results to add the worklist to your workspaces.

We also just need to add a simple 'ban' option again from the Address Book.

Oh, you can? cool. We arent actually *using* 4 yet because its still RC and I know its probably actually *safer* than using 3.6 with all of the reply to message X but the response actually goes to customer Y bugs in version 3 but a policy is a policy... say any idea when you'll stamp that baby as "gold"?

:D

BMF

[Hildy]

any idea when you'll stamp that baby as "gold"?
If you take a look at the Project Portal here http://www.wgmdev.com/jira/browse/CHD you'll see the list of open issues tagged for 4.0 Release. That list isn't totally authoritative (I saw one that's already been fixed) or comprehensive (there's one or two I know of that will be fixed, but aren't tagged for 4.0 yet), but it's a good place to look at.

As far as actual dates go, no, we can't give you an actual date.