Cerb4 is fabulous.

[christianf]

We have been running cerb2.7 for several years, the last highly productive version for us. We tried 3.x by upgrading a backup of our 2.7, and like many others reported, it was a debacle. Loss of so many basic things (queues, new vs customer-reply, more) we were ready to walk.

However, I just installed cerb4, and it is fabulous. After a few days testing, it seems everything is back, but better than ever. I see parser rules aren't available yet (http://www.cerb4.com/forums/showthread.php?t=205&highlight=parser+rules). But everything else seems good to go. And postgres support! now that is a christmas present.

Also, we are going to go with a clean install instead of walking the upgrade minefield. I would recommend that for anyone else who starts off with an older version. Keep the old system up on an alternate URL for reference purposes, however, in a matter of a few weeks, nearly all history will be irrelevant (at least for us).

Great work Justin and team - for correcting course, responding to customers, and pushing a new major rev out in record time.

Here comes $349...

- Christian

[jstanden]

Hey Christian!

However, I just installed cerb4, and it is fabulous. After a few days testing, it seems everything is back, but better than ever.Thanks for the kind words! That's exactly the feeling we were hoping for. :)

I see parser rules aren't available yet (http://www.cerb4.com/forums/showthread.php?t=205&highlight=parser+rules).The pre/post parser rules don't currently exist as they used to, but mail rules do exist in 4.0 for sorting mail as it enters group inboxes.

These new rules are quite a bit more intelligent: they automatically re-prioritize themselves by how often they match new mail (to drastically speed up parsing), and they integrate much better with Bulk Update and Super Sorter (which allow you to discover subject/sender patterns in worklists).

[christianf]

Jeff,

Thanks. I could not find Super Sorter when digging around in the Parser Rules. Perhaps a link on the inbound rules page to Super Sorter would help people discover what they need before giving up and moving on to a competitor.

Also, please see my other ticket about linear ID's. It is a HUGE mistake to remove this from the agent UI and I list all of the reasons that number is extremely useful for agent productivity. You guys are out-smarting yourselves again.

[jstanden]

Thanks. I could not find Super Sorter when digging around in the Parser Rules. Perhaps a link on the inbound rules page to Super Sorter would help people discover what they need before giving up and moving on to a competitor.

A lot of that is covered by the Getting Started guide (http://wiki.cerberusdemo.com/index.php/Getting_Started), but I agree.