Blank Page

[chrisdowns]

HI Guys

When i go to http://mastiffbreeds.co.nz/cerb4/install/index.php i am getting a blank page

Any ideas?

[jstanden]

Your PHP version looks fine (except the php_mailparse extension isn't enabled yet).

My knee-jerk first guess is permissions.

Double-check this step:
http://wiki.cerberusdemo.com/index.php/Installing_4.0#Unix-based_Servers

Make sure the files are owned by your proper webserver user.

Also, you could temporarily enable 'display_errors' in your php.ini file and restart Apache. This should give you error output rather than a blank page. You can post whatever error it returns here for more specific help.

Thanks!

[chrisdowns]

Ok Jeff, ill do that now no doubt by the time its done you'll still be online

[chrisdowns]

Hi Jeff,

Permissions are fine and im not getting any errors :(

[jstanden]

Then your next step is:

Also, you could temporarily enable 'display_errors' in your php.ini file and restart Apache. This should give you error output rather than a blank page.

[chrisdowns]

Hey Jeff done that

It isnt spitting any errors out

[jstanden]

Hey Jeff done that
It isnt spitting any errors out

Hey Chris,

Your PHP environment says otherwise:
http://mastiffbreeds.co.nz/cerb4/install/phpinfo.php

Be sure you restarted the webserver.

Thanks!

[chrisdowns]

Hey Jeff,

Here are the errrors

PHP Warning: _DevblocksClassLoadManager::require_once(Mail.php) [<a href='function.-DevblocksClassLoadManager-require-once'>function.-DevblocksClassLoadManager-require-once</a>]: failed to open stream: No such file or directory in /home/mastiffb/public_html/cerb4/libs/devblocks/api/Engine.php on line 766

PHP Fatal error: _DevblocksClassLoadManager::require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'Mail.php' (include_path='/home/mastiffb/public_html/cerb4/libs/devblocks/libs:/home/mastiffb/public_html/cerb4/libs/devblocks/libs/ZendFramework:.:/usr/local/php5/lib/php') in /home/mastiffb/public_html/cerb4/libs/devblocks/api/Engine.php on line 766

Cheers

Chris

[jstanden]

Hey Chris,

Sounds like you have an older copies of the files. Mail.php, and the other PEAR requirements, aren't required by the project anymore.

http://wiki.cerberusdemo.com/index.php/Upgrading_to_Newer_Versions_of_Cerberus_Helpdesk_4 .0

[chrisdowns]

Hey Chris,

Sounds like you have an older copies of the files. Mail.php, and the other PEAR requirements, aren't required by the project anymore.

http://wiki.cerberusdemo.com/index.php/Upgrading_to_Newer_Versions_of_Cerberus_Helpdesk_4 .0

Hey Jeff,

That fixed it now i am just waiting for my server to have mailparse enabled

Cheers

Chris

[jstanden]

That fixed it now i am just waiting for my server to have mailparse enabled

Great! Glad to hear it. :)

[chrisdowns]

Hey Jeff,

H9 say


PHP Extension (MailParse)... Error! PHP must have the 'MailParse' extension enabled.

It's installed and enabled

I'm not sure what to do. It may be because php5 is running as cgi?



Thanks

Chris

[jstanden]

Hey Chris,

Check your /cerb4/install/phpinfo.php page to confirm the mailparse module is enabled. You should be able to find it with a quick text search.

If you don't see it, ask your host to restart Apache. You can point them at your phpinfo page to display the issue.

Thanks!

[chrisdowns]

Hey Jeff,

We are still getting PHP Extension (MailParse)... Error! PHP must have the 'MailParse' extension enabled. on the server even though it is installed and enabled but its not showing on the list of phpinfo

Cheers

Chris

[jstanden]

Hey Chris,

Have your host try moving the 'mbstring' extension above the 'mailparse' extension in the php.ini file. The mbstring one needs to load first and may be the problem.

Thanks!

[grabyourhosting]

Could you please PM me or send a link to a working php.ini file? Thank you.

[jstanden]

Hey!

I could probably make one. Keep in mind they can be fairly specific to a particular server (paths, extensions, etc). I wouldn't replace your file with an arbitrary one you downloaded.

The ones I'm using for our live servers are very affected by Debian's format of breaking up PHP/Apache modules (a2enmod, a2ensite). So the php.ini from those wouldn't help much (all the little extensions are in /etc/php5/conf.d/).

I've uploaded the php.ini from one of my Ubuntu Server 7 virtual machines (freshly compiled Apache2 + PHP 5.2.4):
http://www.cerberusdemo.com/sample/php.ini

Just to be clear, this should be for reference purposes rather than replacing yours directly.

Hope it helps!

[chrisdowns]

Hey Chris,

Have your host try moving the 'mbstring' extension above the 'mailparse' extension in the php.ini file. The mbstring one needs to load first and may be the problem.

Thanks!

zhey Jeff,

H9 are saying

Hi Chris,

mbstring is compiled directly into php it's not build in as an extension. Would it help if we put the extenion for mailparse at the top of the file?

[jstanden]

Hey Chris,

From your phpinfo.php page, mbstring seems fine. But the 'mailparse' extension still isn't loaded.

Without seeing your PHP error log I can't be sure what the specific problem is.

If you're in love with your current host, you can keep working with them on this last point. :) If you're indifferent, there are other hosts out there with everything already going for you. We're one, and there are plenty of others.

[chrisdowns]

Hey Jeff,

Im now at the point where i am gunna have to move :eek:. Do you know any decent hosts that can handle my 10 sites i use about 3 gig of data at the moment

Cheers

Chris