jstanden
12-04-2007, 01:29 AM
This minor update implements a lot of recent usability feedback from the forums.
* Fixed a bug in the Knowledgebase Importer with certain versions of SimpleXML (usually PHP 5.1.2)
* Fixed some Community Tool theme issues with IE7
* LDAP logins: uncomment line 5249 and comment line 5248 of plugins/cerberusweb.core/classes.php (login.ldap v. login.default) to enable. Currently, full DN is required in addition to server, port, and password. Server, Port, and default DN info will be moving into a config area shortly, along with options to choose which login plugin to use. (Samples provided are based on the Apache Directory Server project.)
* CHD-249: Allow blank password when adding a new user from config menu -- will auto-generate and email password like the installer does.
* CHD-300: Add group/default signature to outgoing mail (from "compose").
* Issue reported on forums where tokens were not being properly substituted.
* The 'Interesting Words' property is now available for searching/customize in ticket worklists. This is useful for searching for really spammy words in a large list of spam (e.g., viagra, pills, watches), which allows you to automate clearing a large number of spam messages when scanning for false positives.
* Deleting a worker will now be sure to unassign any tickets they had assigned.
* Added the ability to rearrange workspaces (reorder worklists).
* The 'Overview' worklist will now remember each workers' preferences from 'customize' and will use the same columns/sorting on subsequent logins automatically. This is especially useful for people who aren't using 'Service Level Priority' and want to base Overview on other criteria.
* Added 'Split' functionality for individual messages inside a ticket conversation. Click the 'More>' link next to the Reply button for any message and click 'Split Ticket'. This will move an individual message into a new ticket, which is very useful for situations where a contact starts discussing a new issue which you want to handle separately (assign to a different Group or another worker concurrently). The message is completely removed from the original ticket. This is also useful as a crude 'undo' for merging tickets. You can't split if a ticket only contains one message, nor can you split the original message.
* CHD-340: Adding encryption options to SMTP configuration information
* CHD-239: Implement CC/BCC on "Compose Mail"
* Caches will now always be cleared when the application's build number changes. Previously this only happened when a patch was required by an update. (Classloader issues)
* CHD-275: "Next" box panel available in Compose (bucket, next worker, next action, reopen).
* CHD-218: Add a toggle to SC/Contact which allows the customer to enter a custom subject instead of "Contact me:"
* Added two more themes to the Support Center (Classic Blue and Classic Green). These have the feel of the 3.x Support Center, but don't have 100% fidelity due to conceptual changes.
* Fixed a bug in the Knowledgebase Importer with certain versions of SimpleXML (usually PHP 5.1.2)
* Fixed some Community Tool theme issues with IE7
* LDAP logins: uncomment line 5249 and comment line 5248 of plugins/cerberusweb.core/classes.php (login.ldap v. login.default) to enable. Currently, full DN is required in addition to server, port, and password. Server, Port, and default DN info will be moving into a config area shortly, along with options to choose which login plugin to use. (Samples provided are based on the Apache Directory Server project.)
* CHD-249: Allow blank password when adding a new user from config menu -- will auto-generate and email password like the installer does.
* CHD-300: Add group/default signature to outgoing mail (from "compose").
* Issue reported on forums where tokens were not being properly substituted.
* The 'Interesting Words' property is now available for searching/customize in ticket worklists. This is useful for searching for really spammy words in a large list of spam (e.g., viagra, pills, watches), which allows you to automate clearing a large number of spam messages when scanning for false positives.
* Deleting a worker will now be sure to unassign any tickets they had assigned.
* Added the ability to rearrange workspaces (reorder worklists).
* The 'Overview' worklist will now remember each workers' preferences from 'customize' and will use the same columns/sorting on subsequent logins automatically. This is especially useful for people who aren't using 'Service Level Priority' and want to base Overview on other criteria.
* Added 'Split' functionality for individual messages inside a ticket conversation. Click the 'More>' link next to the Reply button for any message and click 'Split Ticket'. This will move an individual message into a new ticket, which is very useful for situations where a contact starts discussing a new issue which you want to handle separately (assign to a different Group or another worker concurrently). The message is completely removed from the original ticket. This is also useful as a crude 'undo' for merging tickets. You can't split if a ticket only contains one message, nor can you split the original message.
* CHD-340: Adding encryption options to SMTP configuration information
* CHD-239: Implement CC/BCC on "Compose Mail"
* Caches will now always be cleared when the application's build number changes. Previously this only happened when a patch was required by an update. (Classloader issues)
* CHD-275: "Next" box panel available in Compose (bucket, next worker, next action, reopen).
* CHD-218: Add a toggle to SC/Contact which allows the customer to enter a custom subject instead of "Contact me:"
* Added two more themes to the Support Center (Classic Blue and Classic Green). These have the feel of the 3.x Support Center, but don't have 100% fidelity due to conceptual changes.