PDA/Slim Version?

[Austar]

Hello

Following on from http://forum.cerberusweb.com/comments.php?DiscussionID=4223

Can someone tell me if there's a PDA or a slim/text skin available for Cerberus?

TIA

[Hildy]

The above link is to a post on the 3.x forums, and the question is posted in the 4.x forums, so I'm a little confused, but... :-)

For 3.x, no, there is no slimmed down interface.

For 4.x, you simply need to enable the Cerberus Helpdesk: Mobile UI plugin in configuration -> plugins. Access your helpdesk at the normal url + /mobile/ for the skinny version.

[bhgr1]

Hi,

I enabled the Mobile plugin, but I get an error when try to access it via my mobile phone:

ERROR: ClassLoader could not find 'DefaultLoginModule':

Fatal error: Class 'DefaultLoginModule' not found in /home/myusername/domains/mydomain.com/private_html/cerb4/plugins/cerberusweb.mobile/classes.php on line 73

Is there a way to fix this?

[jstanden]

Hey there!

What version of Cerb4 are you using? There should be a build number in the footer.

[bhgr1]

Hey there!

What version of Cerb4 are you using? There should be a build number in the footer.

Hi,

Cerb4 version is:

Cerberus Helpdesk™ © 2002-2007, WebGroup Media™ LLC - Version 4.0 RC1 (Build 448)

[Hildy]

Hm. We're at 473 now, but none of the interim checkins should have had any impact on the mobile plugin (and it works just fine on my test box here). Can you "svn update" to the latest, and then run "svn status" to see if you've got any conflicts?

[bhgr1]

I did an update with svn, and managed to login, but when I login, page shows not active tickets (and I have one).

"svn status" shows:

[user@srv2 cerb4]$ svn status
? backup.config.php
M framework.config.php
X libs/devblocks

Performing status on external item at 'libs/devblocks'
X libs/devblocks/libs/ZendFramework

Performing status on external item at 'libs/devblocks/libs/ZendFramework'

[Hildy]

Strange. The active tickets there are open items where you are tagged as the Next Worker, so they should show up. If you manually load one, with a url like http://localhost/cerb4/index.php/mobile/display/BRE-11876-684 does it display the message and give you the reply box?

[bhgr1]

I just tried, and when I manually load a ticket in URL, everything works fine. Last reply in the ticket is shown, form for reply and a link to "Show Full Ticket".

[jstanden]

Mike@WGM is going to be focusing on revamping the mobile plugin full-time for a couple days. I'll pass this along.

[mfogg]

The mobile plugin has gone through some changes since you were having this issue. You may want to try it out again at this point if you haven't already.