v3.x Public Support Portal in v4.0 ??

[brwatters]

Hello all,

Just looking to see when we can start the process of moving forward with v4.0 of Cerberus that we have paid for but can't use .. The issue is our users and our web sites are built around the Public facing Portal's look and feel of the v3.x days .. this sort of solution in the v4.0 rev. would be of GREAT importance to us, Anyone else have simular needs and or wants??


BRW

[cfan]

Same issue for us. The new look is nice but the old one is better adopted and convenient. And frankly the old one looks more professional. Please implement the 3.x support center interface.

[Adam]

Hey,

Same issue.

http://www.cerb4.com/forums/showthread.php?t=247

From,
Adam

[jstanden]

Hey guys,

The Support Center tools can be themed now (as of 2 weeks ago).

When I get some time, it's possible to make a theme look like the old Support Center, but it won't have 100% fidelity.

Predominantly, the "knowledgebase" feature of the SC in 4.0 now uses Fetch & Retrieve, so it can return KB articles as easily as forum posts, blog entries or wiki pages. So the KB navigation as it existed in the past won't be there, but the advantages of pulling in all your content will completely outweigh that minor loss (you can see F&R powering our new website at http://www.cerberusweb.com/ -- type anything on the right 'search').

If we're just talking "look and feel", that's certainly doable. The 3.x SC required a lot of hacking to customize. The 4.x community tools make this much easier -- most of the layout/style is handled by a single file per theme.

[Adam]

Hey,

Well the theme is one thing, but its the whole feel and use of the support center.

All tickets are displayed on one page. So when a user has over 100+ tickets, viewing one page takes longer and to mention puts load on MySQL server. When you have 10 - 100 users accessing the support desk with loading a page with over 100+ tickets, it can get slow really fast.

If you could separate the Open tickets from the Closed tickets as they were in v3, that would solve the problem.

Our uses/clients need a nice looking support center as they are what really matters in the help desk business :p

From,
Adam

[cfan]

Well, I don't think that's "minor loss". Being able to see the ranked knowledgebase articles on the front page is a huge plus.

Another issue, the approach of using BIG fonts to show the popular topics in KB makes it look much less professional than the old KB ranking page. I don't want a business site looks like a blog.

So the KB navigation as it existed in the past won't be there, but the advantages of pulling in all your content will completely outweigh that minor loss (you can see F&R powering our new website at http://www.cerberusweb.com/ -- type anything on the right 'search').