Salesforce.com integration

[dy2]

It's been several weeks since I last took a look at your product. Congratulations on your recent 4.0 release.

On the wiki under New Changes, I noticed in the section on Contact Management that there is a mention of Salesforce.com. Could you describe further what can be done with this feature?

What would be cool would be to see features like:
1. All email threads that get handled in Cerberus Helpdesk get stored in Salesforce.com as a Case.
2. Email addresses are checked against the Contacts in Salesforce.com. If there is a match, a Case is created for that Contact. If there isn't a match, there is an easy way to create a Contant (and Account, if necessary) in Salesforce.com.

Is that currently possible? In the works?

What type or integration can be done to salesforce.com with the functionality currently included with 4.0?

Thanks.

[jstanden]

It's getting late for this round of my replies (2AM pacific), but I intend to come back to your post and give it the proper attention soon.

For now I'd just like to say I agree, and we use Salesforce.com ourselves for some of what we do. So this shouldn't be that difficult to explore.

Is that currently possible? In the works?

Anything is possible considering how beautiful Devblocks/Cerb4's platform is -- and that we give you guys 100% of the source code (so we aren't always your bottleneck). For official code though, it's just a matter of how much productivity we can cram into a day before we collapse! ;)

Thanks!

[dy2]

Thanks, Jeff, for the reply.

I sent you a private message on this. But, I'd be interested in hearing more about what development effort would be involved to provide this functionality.

Thanks.

[mfogg]

If you're interested, I wanted to mention that we have a new experimental CRM plugin for Cerberus 4 available for download in our subversion repository. You might want to try it out. Feel free to offer any feedback!