Cerberus Helpdesk 4.0 RC1 Released!

[jstanden]

We've hit the Cerb4 RC1 (Release Candidate) milestone!

More information is in the beta/development forum:
http://www.cerb4.com/forums/showthread.php?t=204

A couple of the only major things left toward the official release are:
Translations
Custom Fields
Pre/Post Parser Mail RulesAny bugs or feature requests can be added to the roadmap here:
http://www.wgmdev.com/jira/browse/CHD

Upgrading instructions:
http://wiki.cerberusdemo.com/index.php/Upgrading_to_Newer_Versions_of_Cerberus_Helpdesk_4 .0

Enjoy!

[kitchin]

Is there an FAQ on this error message I get in Cerb4 after I do the SVN upgrade? I can't remember how to fix it.


Cerberus Helpdesk 4.0
The helpdesk is currently waiting for an administrator to finish upgrading. Please wait a few minutes and then try again(link).

If you're an admin(link) you may finish the upgrade.



Your IP address (xx.xx.xx.xx) is not authorized to update this helpdesk.


Then after I change 'framework.config.php' to include my I.P.,


Another administrator is currently running update. Please wait...

[kitchin]

Fixed. My mistake, I had modified a few php files and assumed "svn update" would warn me (or warn me more loudly?), if the patches did apply cleanly. Instead it put some garbage in the files I had modified, which created a PHP fatal error (and a blank screen I didn't mention). Duh! after I looked in the PHP error log.

Next time I'll delete my two modded files before updating.

[Hildy]

Most of the time, your modifications should simply merge with "svn update". You will see the "C" on the output when a file is conflicted, and they you'll need to edit that file and find the "<<<<<" and ">>>>>" sections and fix the conflict. You can also use "svn status" to check on the files you have. (Conflicts should only arise when the same bit of code is modified by two separate parties, which should hopefully not happen very often.)

[kitchin]

Thanks, I'm a SVN newbie, and indeed it was "<<<<<" that caused the PHP parse error.