Can't Find Setup for Helpdesk Mobile UI

[samuch]

I've enabled the plugin but can't find anywhere to browse to it and it's not in the Install docs. Any thoughts?

[Domenico]

I have the same problem. How can I turn on the mobile plugin so I can access it with /cerb4/mobile ?

[Hildy]

Domenico, In Helpdesk Setup -> Plugins, enable the Cerberus Helpdesk: Mobile UI item and Save Changes. You should then be able to access the mobile ui at the /cerb4/mobile address.

[samuch]

Tried this and I get a page not found error.

Domenico, In Helpdesk Setup -> Plugins, enable the Cerberus Helpdesk: Mobile UI item and Save Changes. You should then be able to access the mobile ui at the /cerb4/mobile address.

[dsugita]

Samuch, can you write in a ticket to support @ webgroupmedia.com with your helpdesk url and also what build number you are currently using?

[Domenico]

I already did that. Nothing happens and there is no mobile directory. I have Version 4.0 RC1 (Build 566)

Please fix this becuase my iPhone needs it. :)

[dsugita]

Samuch provided his helpdesk URL, and the issue with his site was that the URL re-writing is not available on his server/machine. So in his case, his mobile URL was cerb4/index.php/mobile.

[Domenico]

Ok the same here, now it works. Hmmm so it has something to do with mod_rewrite?

[Hildy]

Yeah, the mod_rewrite make the urls prettier (somewhat), and when it's not available, the data has to be passed to index.php directly.