Custom reply form

[neenach2002]

We have a custom reply form setup on our site. What headers should we need to be sending to have Cerb4.0 parse the email and add it as a reply to an existing ticket instead of adding it as a new ticket?

[jstanden]

You need to quote a specific 'message-id' in your new message's 'in-reply-to' header.

More info:
http://www.jwz.org/doc/threading.html

[neenach2002]

Yea thanks, you helped me on this via IM last night, but I think this is good for other people to reference ;)