Is there a way to automatically generate a ticket number?

[Zeeboot]

My boss has had me set up this system for ticketing for our clients. He feels that it is very important that it issue both the customer and our IT team a ticket number for easy reference to specific issues. Is this possible?

[Zeeboot]

I was not aware of the "MASK" field. I am not sure if this is what it is intended for but it works like a champ!

Is there a way for us to change the way masks are generated? We would like to conform our ticketing scheme for easier searching.

[Hildy]

http://cerberusweb.com/kb/article/000015 should explain it for you. Let us know if you need more information.