Inbox Filtering / Bucket Problem

[PWE]

hi there,

been having problems with the inbox filtering and bucketing system. not sure if we configured incorrectly, but let me provide you the scenario:

objective:
1) we want emails that contain the text "Order Held" to go into a Bucket called "Suspended".

condition:
1) several emails exist within a certain group that have the words "Order Held" in their subject.

scenario:
1) mail parser configured to receive emails and place them in the said group (this part works).
2) bucket entitled "Suspended" created inside the group.
3) Inbox Filter under group settings configured to display the following:
Subject = Order Held *

Open Ticket
Mark Not Spam
Move to 'Group Name:Suspended'
(Matched 0 new messages)
Result: 1) no emails currently in the group are moved to the Suspended bucket - malfunction of the retroactive sort system? 2) new emails that contains the words "Order Held" are not placed in the bucket - malfunction of the Inbox Filter system?

any help would be appreciated :)

thanks!

- PWE

[Hildy]

A couple notes:
a) inserting wildcards into your filter forces their location; your match above will *only* match subjects where "Order Held" is the very first part of the subject. Leave off the asterisk to search for that text anywhere in the subject.
b) Rules are evaluated in the order most-commonly-used, and the first to match wins. You may have another rule getting in the way.

[PWE]

hi and thanks for the quick reply.

i tried making some additional filter rules and still couldn't get the retroactive-filter function to work. however, i added a filter within the inbox itself and this solved the issue.

so in short, case closed.

thanks for your help ^_^

- PWE