How to get email notification on ticket submission ?

[ennova]

When a user opens a ticket from the web interface, how can we configure the system to send out a email notification of the pending ticket ?

Subsequent email and replies can be configured to be send to the help desk mailbox using send replies to all .. but I cant seem to figure out how to get an email when ticket is opened.

This is in version 4.0 ( community edition)

[Hildy]

I'm not entirely sure what you're asking, but I think the answer is My Account -> E-Mail Notifications. :-)