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View Full Version : Cerb 2.x - only superuser can see "Perform action"


goodgirl
08-26-2008, 04:55 AM
Logged in as Superuser, I can see the full panel to modify tickets

Change Status + Change Queue + Change Owner + Perform Action

Mark as Spam is part of the Perform Action pulldown.

To my surprise all my staff in the Customer Service group can not see the "Perform Action" pulldown.

In the configuration I can't see any option to enable this.
How can I get that option for staff?

Version 2.7.0, but was the same on Version 2.6.

goodgirl
08-26-2008, 09:35 PM
I found it in the configuration, the option that has to be enabled is something like

allow adding tickets to batch ..

not related to "Mark as Spam" but it brings up that pulldown menu that includes the Mark as Spam option ...

Hildy
08-27-2008, 04:35 PM
Huh. Thanks for posting the solution you found, goodgirl. :-)