Ticket IDs and Auto-responses

[asgard]

Hi,

Great job so far on v4! Definitely seems a little more intuitive. In v3 we could automatically put the ticket ID in the subject and also automatically generate a reply for the sender to know their ticket had been received. Any particular thinking behind removing this, or have I just not found where it was moved too?

david

[jstanden]

Hey David,

Thanks for the kind words!

...and good timing! I was actually just about to post that I reimplemented group-level auto-replies this weekend. I'll be committing the feature to Subversion in the next couple minutes.

To prefix the ticket mask to the subject line:
http://www.cerberusweb.com/kb/article/000013

There are a couple other articles about tweaking masks too:
http://www.cerberusweb.com/kb/search/mask

When I post about having committed the auto-replies feature you can update following these instructions:
http://wiki.cerberusdemo.com/index.php/Upgrading_to_Newer_Versions_of_Cerberus_Helpdesk_4 .0

Thanks for the feedback!

[asgard]

Thanks Jeff,

I'm new to using SVN, but I did svn -update and the site began to fail with numerous errors in framework.config.php.

I reverted to the previous version of that file and all works again, but no luck finding any auto-reply ability.

[IreneF]

I have the same problem, after "svn up" this error message appears:

Parse error: syntax error, unexpected T_SL in /srv/www/html/cerb4/framework.config.php on line 27

Irene

[jstanden]

@asgard:

You'll find the auto-reply configuration in each group's Control Panel. From "mail" in the top navigation, choose a group and then select "control panel" under the dropdown on the left.

@IreneF:

Here's a knowledgebase article about fixing SVN conflicts:
http://www.cerberusweb.com/kb/article/000014

Thanks!

[IreneF]

Thanks Jeff, I could resolve the problem.