All Ticketcontent in View cut after Umlaut

[Aggi]

Hi,

i have update our Helpdesk to Stable (Build 642) from 623.
Zend_Cache is cleared.

I click on a open Ticket The Content is complete truncated after the first umlaut appears :eek:

What can i do to view the complete Content?
When the Message is write in html from the sender then i can click on the original_message.html. But many people write in Only-text.

What can i do now?
I hope my Boss don`t cut me off on Monday:rolleyes:

[Hildy]

Aggi,

I'm unable to reproduce this on a 642 build here, with either incoming umlauts (ü,ö) or outgoing ones (ü,ö). What happens if you send a message out with umlauts?

[Aggi]

I have found the Problem.

After the update all Ticketcontent in the Database is cut after a umlaut

Our only chance is go to the Backup from yesterday.

[Aggi]

God saves the Backup,

our Helpdesk runs now on Build 623 and all Ticketcontent is good. But we have lost all Tickets from today.:(

I think you write the Database new or so after a Update and this cut all the Content after a umlaut.

I have learn from this:rolleyes:
I make directly a backup before i update the Hepldesk.

Ok what you need to reproduce this?

[Hildy]

If you can duplicate the behavior on a test installation somewhere where we can have full root access (to debug in the code, etc), that would help us track this down.