Support Center

[superdon]

Hi,

We have a hosted helpdesk with you, and are now trying to make use of the Support Center. We want to stop accepting email into the helpdesk and force users to use forms.

We have used the Community Tools Setup to create a support centre, and then installed the PHP file at http://www.panic-anxiety.com/support-center/default.php

However, as you'll see its totally broken.

Any ideas?

[Hildy]

a) Since you're using IIS, make sure you're not also trying to use the .htaccess file

b) There's an error about my_thread_global_end(), which I can't find anywhere in our code. Is that something you added?

c) It looks like *none* of the communication between your server and ours is working. The Community Tool will use either fsockopen or cURL to try to connect, so check your phpinfo() output to see if those are enabled. (It could also be a firewall issue or something similar.)

[superdon]

a) There is no .htaccess

b) No we have not added anything, thats just a straight copy of the code given by the system

c) How do I do this?

[Hildy]

c) create a file named phpinfo.php in the same directory as default.php, with the following content:<?php
phpinfo();
?>