usermeet plugin: show all tickets?

[g00fy]

Hi,


I just made myself a user in the usermeet system. But I can only see 1 ticket... Although I am administrator on the system.
Isn't there a way (as was possible in the previous version) to have the system determine that someone is a manager of a company, so he can see any ticket that has been sent from that company?

As administrator I don't really need to see what's going on in the support-desk, because anyway I have the helpdesk system to show it to me.
But it would be enormously helpfull if I can group the emails from the requestors in the address book into companies, and than assign a manager flag so that they can see every ticket from their company.


Thanks,
Steven

[Hildy]

There's no manager tag on accounts right now, so we'd have to tweak things to do that. http://www.wgmdev.com/jira/browse/CHD-614 does seem to be rather popular, though... I'll bring it up with Jeff and see what he wants to do.

If you want a display that shows org-associated tickets (but to all org addresses), I incorporated a search that does that into the REST SC example in the Web-API ( http://wiki.cerb4.com/wiki/Web-API/ ). It does, however, expose all the org tickets to *anyone* in that org, which may not be the desired end result. ;-)

[g00fy]

In fact that is the purpose as the people I work with are all small organisations, so it doesn't really matter if I send it to one or another.

I'll check that REST sample ;)