Replying to only certain requestors

[g00fy]

Sometimes I want to "disable" requestors, but now I only have the possibility to remove them, so I need to write down somewhere who they were.

Is it possible there can be made a "disabled" state?


Thanks

[Hildy]

Hrm... a disabled state might somehow work, if it could be triggered off easily... Or are you thinking disabled is a toggle that only changes with Worker input?

At any rate, see http://www.wgmdev.com/jira/browse/CHD-707 (and votinate if you want).

I've touched on this before, but (one of) the reason(s) for not being able to do this is that the parser code differentiates between replies and forwards based on the presence of the To: field in the form submission, and so we can't just override it there.

[g00fy]

Thanks :) that is exactly what I wanted to say. Couldn't say it better

[jstanden]

Hey there,

We used to have the 'suppress' feature in Cerb3 for doing something similar, but I always felt that would be more useful on a per-reply basis.

Here are some thoughts since this thread is linked to the feature request:

Dan was partially right above, we'd obviously need to send the requesters you wanted to reply to with the form instead of inferring them in the back-end from the ticket properties. Forwards are irrelevant; while they check for the presence of the "To:" field now, they could just as easily pass a different (e.g. hidden) form field to indicate forwarding behavior.