Support Center Manager Logins?

[trafalger]

How do you make a contact that can access the support center like the old cerb3 "manager"

I have a user who needs to oversee all of the tickets that their company opens.

[dsugita]

Right now there isn't a 'manager' for SC logins, but feel free to vote up the issue at: http://www.wgmdev.com/jira/browse/CHD-614

[Hildy]

As an addendum, it's also possible to display organizational tickets through the Web-API. See the SC example posted at http://wiki.cerberusdemo.com/index.php/Web-API where we do this. (One note: the dev example in that SC allows *all* members of an organization to see that orgs tickets, since there isn't a flag on the account to base manager/non-manager on. It'd be pretty simple to lock down to just the particular addresses you care about, though, and could even be based on an attribute overloaded somewhere on the account entry (you could add "(Manager)" to their name or something, and match on that.)