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  1. Regarding a Legacy Support Center in 4.0
  2. utf-8 encoding
  3. custom views
  4. Custom Fields, Knowledge Base, Queue View
  5. mobile notification
  6. Ticket IDs and Auto-responses
  7. No More SLAs?
  8. No More Time and Billing Tracking?
  9. Salesforce.com integration
  10. Chat and CRM for ecom sales
  11. How do I set up group auto-replies?
  12. Workstation for 4.0?
  13. Date of Cerb v4 final (added latest roadmap -Jeff@WGM)
  14. group by company
  15. Custom Workspaces (ticket lists)
  16. How to "Flag" tix so others will not touch?
  17. Cerb as a searchable "External Knowledge Resource" to another app
  18. Private KB for internal use
  19. hide / remove previous replies in conversation(e-mail)
  20. Threads?
  21. some questions
  22. Email Subjects
  23. ticket history
  24. Merge
  25. Ticket mask
  26. Upgrade from 2.6.1
  27. Multiple recipient ticket?
  28. Alternative backends such as PG, Oracle, etc
  29. How would you do the following....
  30. Closing a ticket
  31. Refresh
  32. Custom Fields?
  33. Is anyone happy...
  34. License Question
  35. Perl Question (weird here, right?!)
  36. Direct link (URL) for Workspace or Worklist possible?
  37. RSS Feeds
  38. Private Message Management?
  39. How secure is our data with hosted app
  40. Feature request
  41. Ticket "splitting"
  42. Organize Custom Worklists
  43. Custom reply form
  44. injecting tickets
  45. Voicemail to Text
  46. Secure partner login
  47. My needs part 1
  48. Sending an email that's automatically "closed"
  49. Custom outgoing email addresses?
  50. More Form Field Options in Support Center?
  51. Reporting Issue - Registered Contacts Associated to Multiple Companies
  52. Batch close, assign, set due dates
  53. Fetch & Retrieve Adapter: vBulletin Forums
  54. Downgrading from Cerberus4 to Cerberus3
  55. Disapointed by this new release
  56. Missing A few things
  57. Simulating a reply-to-all style conversation
  58. Bring back Mail Rules
  59. External reports via plugin
  60. Can non registered users view tickets online
  61. Customize Settings Lost on Log Out
  62. v3.x Public Support Portal in v4.0 ??
  63. Where did Waiting for Customer go?
  64. Fetch and retrieve for phpBB and faq
  65. Hate to be mean......but the new theme looks ugly and generic.
  66. Due / ticket followup
  67. Auto-reply, Auto-responder, Auto-response
  68. PDA/Slim Version?
  69. Import tickets to Cerb4
  70. Templates or Knowledge Base?
  71. Feature request: Canned "Next Action" phrases
  72. Signature Placement
  73. There has to be a better way - customer "skipping" the helpdesk
  74. Fetch and Retrieve Search
  75. What's holding us back from Cerb4
  76. Organizations, Contacts, and a few others
  77. "single sign on"
  78. running the cron
  79. Feature Request - Proper forwarding behavior in Cerb 3.x / 4.x
  80. Latest Build?
  81. Identifying common issues
  82. Feature request: Templates in Compose Email
  83. Looking into upgrading but ...
  84. Address book Entries by Group
  85. Multiple people working on a ticket + watchers
  86. Cerb4 is fabulous.
  87. Looking for the linear ticket number (id)
  88. JSON or XML web services interface?
  89. Resume a conversation
  90. Ticket requestors / Send responses to / CC
  91. Watching a Bin...
  92. Feature Request: Multiple Reps Responding
  93. Help Admins Out - Link to "Inbox rules" under "Mail Routing", and vice versa
  94. Simulate 'compose'
  95. Surrender
  96. Cerberus Helpdesk and SugarCRM
  97. Upgrading to v4... or may be not.
  98. License renewal questions
  99. Manager no longer exists?
  100. How email parser blocking spam email?
  101. Login Plugin
  102. French Translation
  103. Themes for KB and Contact Form
  104. Contact Roles
  105. Return to overview after replying a ticket.
  106. Change from Waiting to Open after response?
  107. Custom ticket fields, public "open a ticket"
  108. Sender and Organisation History when replying
  109. Workers as Account Managers
  110. [Feature Request] Fetch & Retrieve Adapter: ezPublish Search
  111. Splitting tickets - it's... great
  112. Followup without reply, or post-closed
  113. Missing auto refresh?
  114. Search in notes/comments?
  115. Translating concepts between versions?
  116. Piping via Procmail?
  117. A bit frustrated..
  118. Reporting
  119. Missing Reports in Version 4
  120. How to get the name of the last worker in Support Center ?
  121. group notifications?
  122. I'm in love. 2.x'ers should upgrade to cerb4 now.
  123. Fetch & Retrieve Adapter: phpBB Forums
  124. Can cerberus work like this?
  125. CentOS and cPanel 11 Issues
  126. Proxy setting for fetch and retrieve
  127. A few things seem to be missing
  128. Level security for contacts
  129. Direction of WebGroup?
  130. upload_tmp_dir
  131. Single sign on
  132. Now that I'm up and running....
  133. Advanced email filtering?
  134. Migration advice from 2.7 to 4.0?
  135. Touch-and-hold and Cerb4
  136. Passworded RSS feeds
  137. Helpdesk is lacking some SERIOUS usability/interface
  138. Hide things to non logged in users?
  139. Auto assign user based on incoming e-mail address
  140. V4 Support Center - how do I add more content?
  141. Difference between Closed and Deleted
  142. Still no Live Help?
  143. "Tool Tip" for the Next Action in lists
  144. Entering a ticket directly into the database?
  145. Some questions to cerb v4
  146. Editing comments
  147. CRM Quotes and leads - Opportunity tracking
  148. Team Calendar Plug-in
  149. Kbase searching in Cerb v4
  150. Change ticket requester
  151. Sort By Newest activity
  152. Forum monitor is limited.. why not expand to monitor ANY RSS feeds?
  153. Search Outgoing Tickets by EmailAdress
  154. Update without SVN
  155. Workspace templates publishing
  156. Adding a file upload option in the "Contact Form Builder"
  157. My Cerberus -> Tickets worked history
  158. Changing Primary E-Mail
  159. May be a dumb question....
  160. MailParse
  161. Batch reply/close
  162. Two way ticket/task integration
  163. Watchers for other events
  164. Multiple tickets for a single case
  165. Any way to do And Or filters?
  166. What files do I change to get timestamps instead of datestamps?
  167. reminder via email?
  168. Spam Training
  169. Eamil address per bucket or just per group?
  170. Asking for colour coding...
  171. Auto Respose - embeding and image -
  172. Feature Request: Specify Number of Previous Messages in Reply
  173. 1 article in many KB (But not all)
  174. Forcing match to start of line
  175. Mail to some body gets automatically assigned
  176. Move to folder and close?
  177. Support Center user and password administration
  178. Fetch and Retrieve Adapter: Twiki Wiki
  179. Attachment visibility
  180. How to View closed tickets
  181. Some requests before finally upgrading
  182. Delete or Close SPAM?
  183. cerb 4.x comments not being emailed
  184. Web-API Documentation
  185. Request: Order Flow For Tasks
  186. How Cerberus 4 save thread in database?
  187. Upgrade from 3.6 to 4 Missing features ?
  188. Redirect worker after ticket reply
  189. Solution for Auto-Refresh
  190. Tasks & KB as Plugin
  191. [Build 573] KB vs Community Tool: Public KB
  192. Support Center KB Articles
  193. Support Page Themes
  194. Knowledge Base as IFRAME
  195. F&R for Drupal RSS Feeds
  196. Support Centre (Questions)
  197. Knowledge Base - Tag Cloud or Folders?
  198. Printing the UserID
  199. Edit Subject line
  200. Rule to assign tix by text in contents
  201. Response via something other than email. (read on!)
  202. Assign KB Articles to multiple categories
  203. Newbie (Email Templates and Folders)
  204. Custom Reporting
  205. Ticket Creation Broken
  206. Attachments
  207. Web-API Authentication
  208. Using the Web-API
  209. F&R and Plone
  210. How do I suppress support center logon?
  211. Support Center Force Login
  212. strange superglobal output
  213. Migrating 3.x to 4: Buckets, Tags, Custom Fields
  214. Newbie questions
  215. Spam Folders on remote mail
  216. New Manager login which could see tickets of his own company
  217. Kayako vs Cerberus?
  218. knowleagebase
  219. Entity Relationship Diagram - documentation
  220. reporting using ms access
  221. SQL report
  222. Turn off ticket masking?
  223. Worklist view customize allows custom tags from other groups?
  224. Service Priority, Attachments
  225. A couple of howto questions
  226. Sort worklists by date of last reply?
  227. Where did time spent go ?!
  228. Deleting buckets and groups - what happens to the tickets?
  229. Request Time Performance Fix
  230. Automated Emails
  231. Subversion server side issue?
  232. Support Centre
  233. Notification/Alert/highlight on ticket reply
  234. Pre-Parse rule to suppress auto-reply
  235. Finding where spam and closed email/tickets go
  236. Waiting for Reply
  237. How do I create announcements
  238. Web-API question
  239. ticket becomes a new ticket after a few replies
  240. How to accept email from itself?
  241. Date Format: My Cerb > Projects\Tasks
  242. Attachments not forwarded to 'watchers'
  243. Setting bucket during "Send mail"
  244. Tickets go missing after setting new worker
  245. Custom Report?
  246. Worklists, Deleting or Renaming?
  247. Reply to a Notification
  248. Destination after closing a ticket
  249. Can I set timezones for my helpdesk?
  250. Default task list